Manage expectations of million of customers within one country is not easy. Marcelo was able to manage and meet expectations from more than 10 countries, making him an indispensable resource for the organization.
Sony Global

Internal Stakeholder

Some of the key ongoing activities:

  • Managed the entire Engineering Development Process (PCD/MRD/PRD/GM)
  • Managed all the Development Phases: Hardware (DVT, PVT, MP) and Software (Alpha, Beta, RC, GM)
  • Ensured on-time products delivery
  • Coordinated efforts with OEMs
  • Coordinated efforts with global service operations
  • Managed multiple distributed Teams
  • Responsible for QA/QC
  • Responsible for Training
  • Responsible for obtaining certifications in all countries
  • Managed documentation and legal aspects
  • Others

Diverse range of skills were critical for success:

  • Stakeholder Management

  • Vendor Management

  • Program Management

  • Conflict Resolution

  • Cost Management

  • Communication

  • QA/QC

  • Exceptional Influencing Skills

  • Analytical / Problem Solving